PEPCO instructs staff to maintain service standards

ISLAMABAD: Pakistan Electric Power Company (PEPCO) has instructed its officers and staff members, working in the field, to extend maximum cooperation to its over 18 million valued consumers by maintaining service oriented standards of customer service. PEPCO has a vast network of its field offices in the jurisdictions of its distribution companies, as 925 sub-divisions and 192 divisions with 262,674km HT lines, 197,514km LT lines and 493,696 transformers installed. Consumers may face problems like power disruptions, faults in meters or cables, low voltage and defects in transformers. The PEPCO line staff was available round the clock in the field offices to rectify all sorts of problems in all types of weather at any time. These problems aggravate in summer season once the electricity load rises enormously due to excessive use of air conditioners and other appliances. The distribution system gets over stretched and develops technical faults leading to disruption of power supply. The PEPCO had intensified its efforts to grapple with the growing demand of electricity. New power generation plants were being commissioned and system augmentation programme was also being executed to tackle the problems of power disruptions, low voltage and over loading. The PEPCO staff replaces faulty meters and cables, upgrades transformers, strengthens and bifurcates feeders and also replaces power transformers of the grid stations with the heavy ones in the scorching heat, endangering their lives for public service. PEPCO authorities requested the consumers to understand the limitations of the company and acknowledge the efforts of its staff in providing electricity to such a huge customer base .The cooperation of the consumers was particularly required for energy discipline, conservation and electricity theft. During the hours of load management valuable consumers must try to understand the compulsions and adjust their daily life routine. PEPCO regrets the inconvenience caused to worthy consumers and assures that concrete steps were being taken to overcome this problem in the near future. staff report. link...